Park Lodge Guest House
122 Summergangs Road
Hull
East Yorkshire
HU8 8LP

Tel: 01482 797144

Prices from 25

Our Covid-19 Documentation

This COVID-19 policy and risk assessment document has been produced for the protection and safety of staff and guests whilst residing or staying at Park Lodge Guest House. The procedures and information within this document has been produced in line with current UK Government guidelines for COVID-19. More information on COVID-19 can be found on the official government website www.gov.uk/coronavirus
All procedures and information detailed within this policy and risk assessment have been implemented with immediate effect as of 1st June 2020. The procedures and content of this policy and risk assessment may change in future alongside any future UK Government guideline amendments or updates.

Social Distancing:
The social distancing measures set out below must be practiced at all times. The below measures are in place for the safety, protection and welfare of all guests and staff.
Guests are advised and requested to stay in their own room or return to their own room if stairs or hallways are in use by another guest. Once the other guest has vacated the area then you should then proceed to use the stairs or hallway when clear.

Outside Areas - Car Park/Garden & Smoking Area:
Guests are advised and requested to maintain a 2 meter social distance at all time whilst using the garden and smoking area.

Breakfast:
Breakfast will not be served during the present crisis.

Guest Procedures:
All Guests will be requested and encouraged to read our COVID-19 risk assessment.
Any guest concerns or questions regarding our COVID-19 policy and risk assessment should be sent via email.
All guests must park in allocated car park spaces.
Guests are required to stay inside their own vehicle or practice a 2 meter social distancing if another guest is in the car park area at the same time.
All guests are responsible for moving and handling their own luggage.
No staff or other guests are permitted to handle luggage at any time.
Guest registration cards will be required to be completed inside the guest's room.
Registration cards to be completed and returned to a designated area.
An automatic hands free hand sanitiser is mounted on the wall in reception. All guests are encouraged to use as often as possible.
Front door bell, door handles, frame work and hard surfaces to be cleaned regularly and periodically using clinical wipes.

Guest rooms:
All guests will find a sealed bag containing wipes, sanitiser, gloves and face masks for personal use during their stay.
No members of staff can enter a guest room whilst a guest is present in the room.
Guests must leave the room for any staff member to attend.
There will be no daily room servicing during a guest stay.
Guests requiring clean towels can notify staff. The towels will be provided in a bag. The dirty towels are required to be put into the same bag, sealed or tied up and left outside the bedroom door for staff collection.
Guests can request room tray replenishments. Requested replenishments will be provided in clear plastic bag and given for guests to take back to their own room.

Guest departure:
All guests are responsible for moving and handling of their own luggage. No staff or other guests are permitted to handle luggage at any time.

Cleaning and housekeeping:
The cleaning and housekeeping procedures below have been impleneted with immediate effect for the safety, protection and welfare of all guests and staff residing or staying at Park Lodge Guest House.

Reception area/stairs and hallways:
An automatic hands free hand saitiser is mounted on the wall in reception. All guests and staff are encouraged to use as often as possible.
Clinical wipes will be used for front door bell, door handles and frameworks and hard surfaces.
All door handles, light switches, rails and hard surfaces to be wiped with clinical wipes every 2 hours or as necessary.
All staff to wash hands as regularly as possible for at least 20 seconds.

Guest rooms:
No guest rooms will be cleaned until guest has fully departed.
On guest departure all rooms will undergo a deep clean. This includes sanitise bathroom, light switches, sockets, handles, drawers, wardrobes, keys, remote controls and pens.
All laundry to be washed at 70 degrees.
All rubbish taken straight outside to refuge area and disposed of.
All staff to wash hands as regularly as possible for at least 20 seconds.

Breakfast room:
CLOSED

Kitchen:
All work surfaces and including cooker, microwave, fridge, draw and cupboard handles to be cleaned before, during and after use of the kitchen.
All Kitchen utensils to be regularly cleaned and sterilised during service.
Kitchen floor mopped after crockery is cleaned.
All staff to wash hands as regularly as possible for at least 20 seconds.
Only staff permitted in to the kitchen to prevent any contamination.

Laundry:
All guest laundry to be washed at 70 degrees.
All laundry will be washed the same day as removal.
All laundry to be contained in laundry room with door closed at all times.
All staff clothes to be washed at the end of each day. Clean clothes to be worn each day.

Staff PPE:
Staff PPE procedures bgelow have been implemented with immediate effect for the safety, protection and welfare of all guest and staff residing or staying at Park Lodge Guest House.
All PPE has been procured in accordance with UK Government and PHE guidance.
The following PPE will be worn by all staff members when in contact with guests:
Vtac face masks:
Disposable gloves:
Disposable aprons:

Areas in which the above PPE will be worn:
Attending guest room for an issue or enquiry.
Cleaning rooms.
Whilst collecting and doing laundry.
All staff have read and understand the Park Lodge Policy and Risk Assessment.
All staff have read and understand UK Government COVID-19 guidelines.
All staff to practice 2 metre social distancing where possible.
All staff to wear PPE (as per staff PPE section) at all times whilst with guests.
All staff to wash hands as regularly as possible for at least 20 seconds.
All staff clothes to be washed at the end of each day.

Guests suspected of Coronavirus during their stay:
If a guest presents themselves with symptoms of COVID-19 or is asymptomatic but declares the need to self isolate, the guest will be advised to check out and return home to self isolate according to current UK Government guidance. If the guest shows acute symptoms, has breathing difficulties or their life is at potential risk, seek medical help immediately.

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